In couple days ago, we had a ticket about requested to delete his post, he said he doesn't want others know his infos.
After we checked, he exposure his phone number, age and race in the post of applying to join verified group via ticket system. He thought those infos display on public.
then we explained to him,
Ticket is private, and also PM (private message),
Tickets only display for sender and SA Admin or Moderators, others cannot see that.
PM (Private Message) only display for sender and recipient. others cannot see that.
Thanks for supporting SA.